What Not to Say to a Stressed-Out Colleague

stressed-out-collegueNo clichés, and no platitudes. We want to help when we see someone stressed out. When someone is wound up, they don’t want to hear about how you felt or triumphed in a tough situation because they are in the middle of it now.

Be helpful by saying “You can handle this,” and offer an example of when a time when they did bounce back. Ask them, “What would help?” If they say “nothing” or “I don’t know”, sit quietly for 15 seconds (the length of time it takes to sing “Happy Birthday” in your head.) The goal isn’t to cure someone’s stress, but to decrease it in the moment.

Adapted from the Harvard Business Review “Management Tip of the Day“ newsletter
Source: “What Not to Say to a Stressed-Out Colleague”, by Holly Weeks

8 Ways To Put Anyone At Ease | Fast Company

8-ways-to-put-anyone-at-ease

Eight strategies for being more approachable and fine-tuning your communication skills. The 8 ways are:

  1. Pay Attention
  2. Adapt Your Style
  3. Be Empathetic
  4. Use Their Names
  5. Be Careful Using A Common Phrase
  6. Dig Deeper, But Not Too Deep
  7. Disclose Something About Yourself
  8. Avoid Going Overboard

Read the article for the details and see if any of these are a blind spot for you.

Source: 8 Ways To Put Anyone At Ease | Fast Company | Business + Innovation

[Photo: Flickr user WOCinTech Chat]

Modern Marketing Essentials Guide To Content Marketing

Sylvia Jensen, senior director EMEA marketing of Oracle Marketing Cloud, does an excellent presentation in this webinar on the three core areas of discipline that marketers can benefit from learning more about. The material is exactually what you would want – easy to understand without being simplistic, presented as a framework to allow for adaption to your situation, and full of actionable information.

The webinar was originally given on April 12, 2016.

You will learn:
How to develop a balanced content marketing plan to support your most significant business objectives
How to mine sources of inspiration to help create meaningful content
How to maximize existing content to create additional assets
Content calendar best practices
Ways to get to know your content comrades within your organization
The idea behind ‘content as data’ (and other must-have content marketing metrics)

Enjoy the video!

10 Things Really Amazing Bosses Do

Flickr Adam Jones PhD - going to lunch, happy people

Being a good boss is hard. Being an amazing boss is even harder.  Kevin Daum’s lists of 10 things amazing bosses do in his article in Inc magazine.   He invites you to see how you measure up.

1. Good Bosses maintain control and get things done.

Amazing Bosses know efficiency can be the enemy of efficacy in the long run and so they work to create an atmosphere of expansive thinking. They empower their team with time, resources and techniques, to solve big issues with big ideas instead of Band-Aids and checklists.

2. Good Bosses foster a sense of community, making room for everyone.

Amazing Bosses form an internal culture by design rather than default, making sure they attract the right people to get on the bus and then get them in the right seats. They also make sure that the wrong people never get on the bus, or if they do, they get off quickly.

3. Good Bosses invite creative thinking.

Amazing Bosses know how to integrate creativity into daily conversation and procedures so that every employee feels natural about being creative and facilitating productive creativity when interacting with others in the company.

4. Good Bosses create an open environment for voicing concern and frustration.

Amazing Bosses create an environment where people are empowered to make change on their own to improve product, process, and procedures. They integrate open communication to the point where the expression of honest concerns is expected, required, and desired by everyone involved to achieve the highest levels of team performance.

5. Good Bosses encourage career development for their employees.

Amazing Bosses integrate individual learning and development into every job description so that personal growth is required and rewarded. They know companies that do this thrive thanks to new leaders rising from the inside. They make sure the company apportions time and dollars toward personal growth so that everyone shares reasonable expectations of commitment and success.

6. Good Bosses run effective and efficient meetings.

Amazing Bosses make sure that everyone on the team understands the difference between a valuable meeting and a waste of time and resources. They educate the team on facilitation techniques and give each person consistent practice at structuring and leading effective meetings with postmortem feedback.

7. Good Bosses build trust so people feel safe.

Amazing Bosses encourage constant interaction and high performance within the team so they succeed or fail together, creating tight bonds of loyalty to the company and each other. Successes are met with equal high praise and rewards, while failures are met with encouraging acceptance and postmortem learning discussions yielding next-step improvements. (Of course amazing bosses know how to make sure people and teams fail safely in the first place.)

8. Good Bosses generate happiness in the workplace.

Amazing Bosses constantly seek and execute ways to help employees gain deep personal satisfaction from their responsibilities so they are inspired and excited to come to work and perform well every day.

9. Good Bosses make sure people are responsible for their roles and actions.

Amazing Bosses promote personal accountability by providing clear communication and buy-in as to the culture, vision, and goals for the company. They know how to effectively and efficiently align the team, communicate in rhythm, and measure progress so they can adjust quickly with minimal risk.

10. Good Bosses know how to praise and show gratitude.

Amazing Bosses know how to instill a deep sense of personal satisfaction and accomplishment in individual team members. They help employees develop a strong sense of self-confidence and self-praise that outweighs any pat-on-the-back or award provided.

Read the entire article at 10 Things Really Amazing Bosses Do | Inc.com.

[Image via Flickr: Adam Jones PhD]

Power Poses – Feel More Confident Now

Can the way you hold your body or move, have measurable affects on how you feel?  Absolutely and Dr. Amy Cuddy has research to back it up.  Dr. Cuddy is social psychologist, teaches at the Harvard Business School, and studies our perceptions of others and how others influence us.

Fake it until you make it works and there is evidence to back it up as a useful strategy (for more details see “Power Postures Can Make You Feel More Powerful” (WIRED Science, May 15, 2012.)

The first video is a five minute overview and the second video is a 17 minute presentation about the idea that we can change our feelings about our own status by changing the positions of our bodies.


What do you think?

[Featured image courtesy of Flickr: Poptech]